Changing the benefits design on the product page

Zalora
Product
March 2016
+12 %
orders
Control and variation

+12%

A
B
The customer service team received feedback that customers were not aware of the free returns policy.

Hypothesis

  Increase the visibility of our free returns policy, will increase the orders

Results

The variation increased orders by 12%.

Learnings

Starting with the beenifts first on the left side increases visibiilty – because of the natural flow from left to right (in English language)


Test details

Test element USP
Page type Product
Test date March 2016

Website information

Company Zalora
Website www.zalora.com.hk
Market Fashion
Test result
Test element USP
Page Product
Result +12 % orders
Tool VWO
Source: vwo.com

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